xbaze Privacy Policy
Your personal information is very important to us. This policy explains in detail what information we collect, how we use it, and what steps we take to protect your privacy.
This privacy policy applies to all services on the xbaze platform. By using our services, you are considered to have accepted the terms of this policy. Please read it carefully before using the platform. For the full terms of using our services, see the Terms and Conditions.
1 What Information We Collect
When you create an account or use services on xbaze, we collect various types of information. This information comes through two main ways — what you provide directly and what is collected automatically from your usage patterns.
1.1 Information You Provide
We collect the following information during account registration and verification:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for identity verification)
- Bank account details or mobile financial service number (bKash, Nagad, Rocket, Upay)
- Deposit and withdrawal transaction details
- Information provided when contacting customer support
1.2 Automatically Collected Information
When you use our platform, the following technical information may be collected:
- IP address and device type
- Browser type and operating system
- Login time and session duration
- Cookie and local storage data
- Game history and betting activity
2 Purpose of Using Information
xbaze uses collected information only for specific, lawful, and transparent purposes. We never use your personal information unnecessarily or for any unauthorised purpose.
2.1 Account Management
Your information is used to create accounts, manage the login process, verify identity (KYC), and ensure security. This ensures that only you can access your account.
2.2 Transaction Processing
Financial information is used to process deposit and withdrawal requests. This information is important for ensuring a minimum deposit of ৳100 and withdrawal of ৳500.
2.3 Customer Support
Our 24/7 live chat and email support team uses the information you provide to resolve account-related issues. Proper assistance is not possible without this information.
2.4 Responsible Gaming
We analyse your gaming activity data to identify unusual patterns. In line with responsible gaming guidelines, we can provide support to you when needed.
2.5 Platform Improvement
Anonymous and aggregated data is used to improve user experience, test new features, and resolve technical issues.
3 Data Storage and Security
xbaze applies industry-standard technical and organisational measures to protect your information. Your data is stored on encrypted servers and only authorised staff can access it when necessary.
3.1 Encryption Technology
Our platform uses SSL (Secure Sockets Layer) encryption, which keeps your information fully secure during transfer from your browser to our servers. Financial information is stored under an additional layer of encryption.
3.2 Access Controls
Access to your information is limited to only those staff members for whom it is essential to their work. All access is logged and regularly audited.
3.3 Retention Period
Information is retained while your account is active. Even after an account is closed, certain information may be kept for as long as necessary to meet legal obligations. Once that period has passed, the information is securely deleted or anonymised.
4 Sharing Information with Third Parties
xbaze never sells your personal information or transfers it to third parties for advertising purposes. However, limited information may be shared in certain specific circumstances.
4.1 Service Providers
Only the necessary information is shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay and bank transfers), technical support, and security verification. These providers are contractually bound to uphold our privacy standards.
4.2 Game Developers
Game studios such as Pragmatic Play, PG Soft, JILI, and Evolution receive only the minimum data required to operate their games. Your financial or identity information is not shared with them.
4.3 Legal Obligations
In the case of a court order or a requirement from a competent legal authority, we may be obligated to provide information as required by law. In such circumstances, we will provide only the specific information requested.
5 Cookies and Tracking Technologies
Various types of cookies are used on the xbaze website and application. Cookies are small data files stored on your device that help improve your browsing experience.
5.1 Essential Cookies
These cookies are essential for maintaining login sessions, verifying security tokens, and ensuring the basic functionality of the platform. Disabling them will prevent the platform from working properly.
5.2 Performance Cookies
These cookies are used to analyse which parts of the site users spend more time on and where issues arise. The data collected is anonymous and not directly linked to any individual.
5.3 Cookie Controls
You can control or delete cookies from your browser settings. Keep in mind that disabling essential cookies may prevent you from accessing some features of our service.
6 Your Rights
xbaze gives you as much control as possible over your personal information. You have the following rights:
6.1 Right to Access Information
You can request at any time to know what information we hold about you. We generally respond to such requests within 30 working days.
6.2 Right to Correct Information
If any information held in your account is incorrect, you can request that it be corrected. Many details can be updated directly from your account settings after logging in.
6.3 Right to Delete Information
In certain circumstances, you can request that your information be deleted. However, if there are legal obligations or ongoing disputes, this request may not be fully fulfilled.
6.4 How to Submit a Request
For any information-related request, contact our 24/7 live chat support or write to us by email. Our support team serves in both Bengali and English.
7 Protecting Minors' Information
All services on xbaze are exclusively for individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21. Age verification measures are in place at the time of registration.
If we become aware that a minor's information has been collected by mistake, that account will be closed immediately and the information deleted. If anyone has information about such a case, please let our support team know.
8 Steps in Case of a Security Breach
If a security breach occurs, xbaze will take immediate action. The issue will be contained, the extent of any harm will be assessed, and steps will be taken to prevent it from happening again.
If the breach affects your information and poses a significant risk, we will notify you as soon as possible. The notification will include the nature of the breach, what information was affected, and what steps you should take.
9 Policy Changes and Updates
xbaze reserves the right to change this privacy policy at any time. If there are significant changes, a notification will be sent to your registered email or mobile number and the update will be clearly communicated on the platform.
Continuing to use the service after a change means you are considered to have accepted the updated policy. It is therefore recommended that you review this page regularly. To learn more about us, read the About Us page.
10 Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our dedicated data privacy team will review your matter with care.
10.1 Contact Methods
- Live Chat: Available 24/7
- Email: [email protected]
For general questions, check our FAQ section — you will find answers to many common queries there.